Shipping Information
Welcome to Celeste Melbourne, We are thrilled to deliver our high-quality service to customers and proudly serve customers in Australia. Below you will find detailed information about our shipping policies, costs, and procedures to ensure a smooth and satisfying shopping experience.
Order Processing and Handling Time:
We take 1 - 2 working days (Mon-Fri) to process the order. Please note that our order cut-off time is 05:00 PM (GMT+10:00) Australian Eastern Standard Time (Melbourne), (Mon-Fri). Orders placed after this time will be processed on the next business day. Processing time includes verifying your order, quality checks, and packaging.
Shipping Area, Costs, Time, and Carriers:
All transactions on our site are processed in AUD (Australian Dollars).
Delivery Time: 7 - 14 working days (Mon-Fri)
Cost: We offer free shipping to all our Australian customers.
Carriers: We partner with reliable carriers to ensure your order reaches you safely and on time
These are estimated delivery times and may vary due to factors such as customs processing, local postal services, and other external conditions beyond our control.
Order/Shipment Tracking:
You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours (Mon-Fri).
Order Cancellation
To cancel your order, please contact our customer service team as soon as possible at info@celeste-moda.com or call us at +31 6 45831618. We can only cancel orders that have not yet been processed. Once your order has been processed and shipped, cancellation is not possible.
Damaged Goods
We take great care in packaging your orders, but if your items arrive damaged, please contact us immediately at info@celeste-moda.com or call us at +31 6 45831618. Include your order number and photos of the damaged goods. We will resolve the issue promptly, either by sending a replacement or offering a refund.
Change of Address
If you need to change the shipping address for your order, contact our customer service team as soon as possible at info@celeste-moda.com or call us at +31 6 45831618. Address changes can only be made before the order has been processed and shipped. Once the order is in transit, we cannot alter the shipping address.
Important Information:
Please ensure that your delivery information is accurate to avoid any delays Celeste Melbourne is not responsible for delays caused by incorrect or incomplete delivery details.
Customs and Duties
When you order clothing from our store and have it shipped to Australia, it's important to be aware of potential customs duties and taxes that may apply. Here’s what you need to know:
Import Duties and Taxes: All imported goods are subject to customs duties and Goods and Services Tax (GST) in Australia.
Responsibility for Payment: Please note that any customs duties or taxes incurred at the time of delivery are the responsibility of the recipient. We recommend checking with the Australian Border Force or your local customs office for more detailed information regarding any applicable charges.
Customs Clearance: It’s important to keep in mind that customs clearance can sometimes lead to delays. While we strive to ship your items promptly, delays beyond our control may occur due to customs processing.
Returns and Exchanges: If you decide to return or exchange your items, please be aware that customs duties originally paid are generally non-refundable. Make sure to familiarize yourself with our return policy for more details.
If you have any questions regarding customs duties or shipping policies, feel free to contact our customer service team for assistance at mail: info@celeste-moda.com or at +31657691672.
Return Policy
If you are not completely satisfied with your purchase, we offer a hassle-free return policy. Please refer to our Return policy page (https://celeste-moda.com/policies/refund-policy) for detailed information on how to return an item.
Contact Info
For any questions or concerns regarding our shipping policy, please feel free to reach out to us at:
Business address:
Pond Sterling Laan 5, 1060 RS Amsterdam, The Netherlands
Business hours: Monday to Friday between 10:00 am to 5:00 pm.(GMT+10:00) Australian Eastern Standard Time (Melbourne)
Phone: +31 6 45831618
Mail: info@celeste-moda.com
Company name: A.S. Premium Services
Company number: 80935834
VAT Number: NL003506230B43
Thank you for choosing Celeste Melbourne. We look forward to providing you with exceptional service. We appreciate your business and are committed to providing you with the best service possible.