Check out the most common questions our customers asked. Still have questions? Contact our customer support.
At Celeste, we only offer high quality products that have been tested by our research department to ensure our customers have a great experience. We also strive for a smooth and hassle-free online shopping experience with fast delivery and excellent customer service, at affordable prices of course!
As soon as your order has been dispatched, you will automatically receive a track & trace code. It takes about three processing days before you receive a track & trace code. Also check your spam folder; sometimes our emails end up there. Please note that it may take a few working days for your track & trace code to become active.
At Celeste, we only offer high-quality products at affordable prices. In addition, we regularly offer great discounts and special offers so you can get even more value from your purchases. Stay informed about our latest deals by signing up for our newsletter.
We strive to deliver your order as quickly as possible. We offer FREE shipping to Australia! Due to the influx of orders from our current sale, there will be a slight delay in shipping. Rest assured, all orders will be shipped within 1-2 business days. Depending on your geographical location, delivery may take approximately 7-14 business days tops. We work with reliable suppliers and transportation companies to ensure that your order arrives safely and on time.
We understand that buying products online might seem risky. That's why we offer a flexible returns policy and a guarantee on all our products. If you are not satisfied with your purchase, you can return the product within 30 days for a full refund. Please check our refund policy page for details.
Yes, we regularly offer our customers great discounts and special offers. We currently have the 'CELESTEDEAL' discount for 10% off on your entire order. Keep an eye on our website and social media channels to discover the latest deals.